Archive for December, 2004

Greater Vancouver housing starts best performance in a decade

Thursday, December 9th, 2004

Vancouver seen entering a new market phase going into 2005

Ashley Ford
Province

Greater Vancouver housing starts are firmly on track for their best performance in a decade.

Latest numbers from Canada Mortgage and Housing Corporation (CMHC), show no slackening in the pace of construction with starts of 18,053 running nearly 24 per cent ahead of November a year ago.

Starts have already smashed through CMHC’s original projections of 16,600 and could end the year near the 20,000 mark, just adrift of the 20,473 starts recorded in 1994.

Peter Simpson CEO of the Greater Vancouver Home Builders’ Association said the strong market is being underpinned by the multiple-unit sector that now comprises two-thirds of the market. But single-family starts are also up at 5,239, 3.8 per cent ahead of last year’s 5,047.

Simpson said it has been an excellent year for the industry, but conceded there will be a levelling off in activity next year.

“We will probably see a small increase in 2005, but B.C. will be the only place in Canada to record an increase,” he said.

Cameron Muir, CMHC Senior Market Analyst in Vancouver said “while inventory in the resale market has increased substantially over last year, the inventory of new homes still remains very low.

“The Vancouver market is entering a new phase. The frenzied buying activity experienced last spring is unlikely to be repeated in 2005.

“Next year the market will be more balanced. Eroding affordability caused by higher prices and gradually rising mortgage rates will be offset by strong fundamentals like job growth, rising wages and increasing net migration to the province,” he said.

Urban housing starts have been strong right across the province. So far there have been 28,646 housing starts, a healthy 25-per-cent increase over last year’s 22,915 starts.

Meanwhile, Scotia Economics says the house-construction boom has been an important factor behind Canadian job creation. Total paid employment over the first eight months of 2004 was 5.5 per cent higher than the same period in 2001, representing just over 700,000 new public- and private-sector jobs, Scotia says.

Employment in the broad construction industry has risen 16 per cent, or by 91,000 net new positions, since 2001. While the industry represents just five per cent of all paid employment in Canada, it has accounted for 13 per cent of all new jobs created.

© The Vancouver Province 2004

South False Creek development to have more cheap housing

Thursday, December 9th, 2004

FRANCES BULA
Sun

REVAMPED I The Vancouver neighbourhood that embodies the city’s new 21st-century vision for utopian urban living has just undergone its most recent transformation.
   The plan for southeast False Creek — the eco-friendly community that will be designed to allow people to live, work, play, grow food, recycle waste, save energy, operate businesses and shop all in one small area — has been redesigned to create more affordable housing in a neighbourhood that differs dramatically from the tower-and-podium developments on the north side of False Creek.
   “We’re going to build this perfect thing,” said Coun. Raymond Louie, who co-chaired the city’s southeast False Creek steering committee. “It will have a more on-the-ground urban feel. The city under the NPA liked the tried-and-true formula of the tower and podium. But it’s rather sterile.”
   Instead, the planned 37-hectare, 4,000-resident neighbourhood will look more like Portland’s low-built Pearl District, a new neighbourhood being created out of former industrial land near the downtown Oregon city, or a dense European neighbourhood. That concept was something that a group of the city’s prominent architects had also pushed the city to consider.
   Next week, city councillors will vote on sending the plan, which has been eight years in the making, to a public hearing as the next step in turning it into reality.
   The new plan incorporates significant changes that the city’s Coalition of Progressive Electors council asked for in July, marking a shift from the design that had been in place under the former Non-Partisan Association councils.
   The biggest financial difference is that the new plan will take all of the anticipated $50 million that the city — which owns almost two-thirds of the land in this former industrial area — will get from selling its property and plow it back into the project.
   Normally, city staff try to make some profit on city land that is developed, with the money going to its $1-billion property endowment fund. The interest from that fund helps pay for various city projects.
   Instead, the profits from southeast False Creek will go back into the area to create a much higher proportion of affordable housing than in the other developments that have been built on former industrial land in the city core over the past 20 years.
   It will also help pay for the extra costs of creating an ecofriendly neighbourhood, which covers everything from the higher cost of building with environmentally sustainable components to more daycare and community-centre space aimed at “social sustainability.”
   That aspect is one that has NPA Coun. Peter Ladner, who was also on the steering committee, concerned.
   Although Ladner said he has no problem with the push for a more environmentally healthy design, he is concerned about the cost of creating “social sustainability.”
   The new plan now has more childcare, more park space, and a community centre three times larger than what was previously planned.
   “I believe if you do sustainability right, it’s cheaper,” said Ladner. But he said the extra costs associated with the social-sustainability pieces will deprive other neighbourhoods.
   “What we’re doing is sucking money out of other projects to pay for this,” he said, pointing out that the new neighbourhood will have a full community centre now, instead of just an annex, while the city is also building another new full community centre only a few blocks away at Seventh and Main.
   City staff have ordered a financial analysis to assess the consequences of the reconfigured plan. That will be released in mid-January, before the public hearing.
   The subsidy required to create affordable housing is expected to be the biggest component. The COPE council asked for a plan in which one-third of the units would be geared to low-income residents, one-third to middle income and one-third to high income, which means two-thirds of the units will need high- or medium-level subsidies.
   The megaprojects on the north side of False Creek were required to set aside only 20 per cent of their land for affordable housing.

City’s vision of Utopia takes shape
The community will be designed to allow people to live, work, play, grow food, recycle waste, save energy, operate businesses and shop all in one small area. Source:City of Vancouver.

©VANCOUVER SUN

How to regain your privacy

Wednesday, December 8th, 2004

Simple steps can reduce those unwanted intrusions

Brad Ziemer
Sun

CREDIT: Glenn Baglo, Vancouver Sun Bob Taylor, Canada Post’s manager of corporate communications for the Pacific region, says the Consumer Choice service allows consumers to put a stop to all unaddressed mail and flyers.

VANCOUVER SUN FILES Murray Mollard of the B.C. Civil Liberties Association urges caution before handing over personal information

VANCOUVER SUN FILES David Loukidelis, B.C.’s privacy commissioner, says the private sector has come to realize that good privacy is good business.

“Privacy,” the late actor Marlon Brando once said, “is not something I’m merely entitled to, it’s an absolute prerequisite.”

The reclusive Brando bought his own Tahitian atoll to protect his privacy, something that is probably out of reach for you and me. So how does one, in today’s very public world, remain private?

Once upon a time, we simply erected “private property” signs to keep the rest of the world at bay. That simply doesn’t cut it any more. Not with those darn telemarketers calling at dinner time, all that junk mail being shoved through our mail slots and spam cluttering up our e-mail in baskets.

How do we make it all stop?

In short, it isn’t easy, but there are steps you can take to avoid intrusions into your private life. And some of them are quite simple, meaning you don’t have to become a virtual hermit to enjoy a more private world.

Take telemarketing or direct mail, for example.

If average Canadians had a dollar for every credit card application stuffed through their mail slots over the years, they could probably afford to pay off their credit card balance. But there is a way to stop the influx, or at least a good portion of it. And it won’t cost you a dime.

The Canadian Marketing Association has 800 members, some of them the creme de la creme of the Canadian business world. Among them are the Royal Bank, Manulife, Aeroplan, Intrawest, Kraft Foods, Ford and charitable groups like the Arthritis Foundation.

For several years, the CMA has been offering a Do Not Contact Service to consumers who don’t want to be contacted by marketers. It’s as easy as going to the CMA’s website, www.the-cma.org, and clicking on the Do Not Contact Service icon.

Consumers have the option of stopping phone, fax and mail solicitation by CMA members with a click of their computer mouse.

It’s phone, fax or mail and they have the opportunity of registering both address and phone number or they can pick and choose,” says association spokesman Ed Cartwright.

The association has had about 340,000 phone numbers registered by consumers who don’t want any more telemarketing calls. When you include the requests to stop direct mail and faxes, the number increases to about half a million.

Telemarketing is big business. The most recent figures indicate Canadians purchase $16 billion in goods and services over the telephone each year. Cartwright says the CMA simply recognized that it made good business sense to respect consumers’ privacy.

“Telemarketing is definitely perceived by consumers as being much more intrusive than mail because it is an interruption to their life, particularly in some cases over the dinner hour,” he says. “And one of the reasons why the association introduced its own Do Not Call Service for consumers is for that very reason, to stop the consumer frustration.

“For business, it made sense as well because why waste their resources phoning someone who doesn’t want to be telemarketed to? They’ll find another way to reach consumers.”

It generally takes about six weeks for the phone calls and mail to stop from CMA members once you have signed up with the Do Not Contact Service. It won’t, however, end all of those unsolicited calls.

“One of the issues with the Do Not Call Service is that it is only mandatory for our members,” says Cartwright.

That’s why the CMA has been a major proponent of a national do not call registry, similar to the one set up recently in the United States. The association has been critical of a decision earlier this year by the Canadian Radio-television and Telecommunications Commission not to institute a do not call registry.

“We will still push for a national registry here in Canada,” Cartwright says. “It’s a one-stop source, a place where consumers can go to have their names taken off of marketing lists. It hopefully would level the playing field. Of course, there are still going to be those fraudulent operators out there that will bypass any type of rule or regulation.”

Canada Post followed the CMA’s lead nearly three years ago when it introduced what it calls its Consumer Choice program. It allows consumers to put a stop to all unaddressed mail and flyers.

Bob Taylor, Canada Post’s manager of corporate communications in the Pacific region, says consumers who request the service only get mail that is specifically addressed to them.

“What happens is you will not get any flyers,” Taylor says. “You can’t pick or choose. It’s all or nothing.”

There is one exception, however.

“You will continue to receive mail from your local member of Parliament,” Taylor says. “We can’t cut that out.”

Consumers wanting to rid themselves of unaddressed mail need only deliver a note to their letter carrier, Taylor says. Only about three or four per cent of Canada Post’s customers have signed on for the service.

“It isn’t as high as we thought it might be,” Taylor says. “It’s that old story. We get people saying, ‘but I want my Canadian Tire flyer.’ We’ve had a lot of people decide they’ll keep getting everything and just throw out the stuff they don’t want.”

At Telus, the phone company offers a number of services that offer consumers more privacy. Their Call Screen service, for example, intercepts calls from up to 12 pre-selected numbers and routes the call to a recording that says: “The party you are trying to reach is not accepting calls at this time.” Your phone does not ring and the screened caller is not able to leave a message. The service costs $4.95 a month or can be purchased as part of a “bundle.”

Canada Post, Telus and the Canadian Marketing Association are just three examples of the business world taking the privacy concerns of their customers seriously.

David Loukidelis is British Columbia‘s privacy commissioner and he thinks many Canadian businesses deserve high marks for addressing the privacy concerns of their customers.

“Certainly, the private sector is coming on board in Canada and understands that good privacy is good business,” Loukidelis says.

“They understand that having a level playing field with the same common-sense rules for everybody is a good thing and really helps them promote their brand as being a privacy-sensitive business, especially for financial service companies. I feel good about that.”

Loukidelis has been B.C.’s privacy watchdog since 1999 and while he is delighted to see more businesses take a proactive approach to privacy, he knows the battle is far from over. Technology may have helped simplify certain things in our lives, but it most certainly has made it more difficult to guard one’s privacy.

“Privacy is a difficult thing in that you often don’t recognize its value until it’s lost and then it’s too late,” says Loukidelis. “It’s so context-sensitive that it’s difficult for people to appreciate. We often get faced with the, ‘Well, I don’t have anything to hide, why should I care?’ argument.

“I think people would be surprised, if they are challenged on that and rigorously questioned, about how much they would say, ‘No, that’s private and I want to keep that private.’ . . .Most of us do have something we would rather not reveal to everybody else, to business, to the government. I think, too, there is an argument in principle that it is still up to the government to justify why it intrudes on our liberties in the public interest.”

Loukidelis and his office are responsible for enforcing the Personal Information Protection Act, which sets out requirements for how organizations may collect, use, disclose and secure your personal information.

The Privacy Commissioner’s Office is currently waging a couple of significant privacy battles on behalf of British Columbians. It has been examining the implications of the U.S. Patriot Act with respect to the outsourcing of British Columbians’ personal information to U.S.-linked private companies.

And Loukidelis has taken a lead role in campaigning against a public push by Canada‘s police chiefs to secure greater access to the e-mail and Internet communications and activities of Canadians.

Loukidelis and other privacy experts suggest consumers must closely guard their personal information when conducting any kind of business online or off. They recommend only providing information that is absolutely necessary to complete a transaction.

“People need to be their own privacy watchdogs in order to protect their interests,” says Loukidelis. “Identity theft in many respects is just fraud. It is really about the security of your personal information.”

Murray Mollard, executive director of the B.C. Civil Liberties Association, suggests consumers ask plenty of questions before turning over any personal information.

“Before giving your name, address and other kinds of personal information, you must decipher what the purpose of it is and then you must make some decisions about whether you are going to trade your personal information for the use to which they are going to put that information,” Mollard says.

“That takes time and effort and some matter of intelligence in terms of trying to understand everything. Often the client representative you are dealing with won’t be able to give you the answer to the questions you have. So you are off down a line of bureaucracy and hopefully at some point you might find the right answer and you just may get stymied and you are left having to make decisions about whether you want to provide it or not.”

If you are conducting business online, it is wise to read the privacy policies that most reputable companies post on their websites. Those policies should let you know what will be done with the personal information collected during a transaction.

Loukidelis stresses that consumers can and must exercise choice.

“Businesses can’t require you to give your personal information beyond what is necessary for the purposes of the transaction,” he says. “So I would suggest people ask questions and exercise their rights as consumers, really. And be prepared to follow up. If you think that somebody has inappropriately used your personal information or maybe has some incorrect information I would take them up on that. They are required to have a procedure in place to challenge that. Be proactive. It’s simple to do and it doesn’t cost anything.”

Guarding your personal information, especially on the Internet, is important because personal data now gets traded like a commodity.

“The real key for privacy on the Internet is how that information might then be captured by organizations involved in electronic commerce and manipulated in order to produce lists, profiles and marketing information that could be valuable to other vendors,” says Colin Bennett, a University of Victoria political scientist who specializes in privacy issues. “Personal information is a commodity and it is worth a lot of money to some people.”

That’s why Bennett says it is important to take some relatively simple steps to protect your privacy online. He suggests spyware software, some of which can be downloaded free, is a must. And he recommends deleting most or all of your “cookies” on your home computer. Cookies are small text files that are placed on your computer’s hard drive when you visit websites. Cookies collect and store information about you based on your browsing patterns and the information you provide.

Still, with common-sense precautions, Bennett says doing business online can be safer than traditional commerce.

“There are many areas where the Internet is more secure for transactions than the non-electronic world,” Bennett says.

“It is more secure to pay by credit card most of the time over the Internet than it is to place your credit card down over the counter in a shop where a bit of paper is constructed perhaps with a carbon copy on the back which gets thrown out and could be retrieved from the garbage.”

Protecting your privacy, the experts seem to agree, comes down to minding one’s own business.

ENSURING YOUR PERSONAL INFORMATION IS SECURE:

The Personal Information Protection Act sets out requirements for how organizations may collect, use, disclose and secure your personal information. Under the act, you have the right to:

– Know why an organization collects, uses or discloses your personal information.

– Expect an organization to collect, use or disclose your personal information reasonably and appropriately.

– Be told who is responsible within an organization for protecting your personal information.

– Expect an organization to protect your personal information by taking appropriate security measures.

– Expect that the personal information used or disclosed by an organization is accurate and complete.

– Request corrections to your personal information.

– Request access to your personal information.

– Complain to the organization about how it collects, uses or discloses your personal information.

– Appeal to the Privacy Commissioner if you have tried unsuccessfully to resolve a dispute about your personal information with an organization.

Source: Office of the Information & Privacy Commissioner for British Columbia

ONLINE PRIVACY TIPS:

Privacy experts suggest that consumers must closely guard personal information when conducting business.

– Always read website privacy policies or statements before submitting personal information, especially sensitive financial or medical information.

– Participate in chat or discussion groups under a pseudonym.

– Be cautious when providing your e-mail address online. Always read the privacy notice and be sure you are dealing with a legitimate entity. As a rule, don’t provide someone else’s e-mail address online.

– Use disposable e-mail addresses for mailing lists, contests, etc.

– Install and use anti-spam, firewall, anti-virus and other privacy and security enhancing software and keep it up to date. Download and install critical security patches from your operating system.

Source: Privacy Commissioner of Canada

© The Vancouver Sun 2004

Woodward’s social-housing units doubled

Wednesday, December 8th, 2004

Project to be a catalyst for redevelopment

John Bermingham
Province

Doubling the number of social-housing units to 200 at the Woodward’s redevelopment in Vancouver is expected to draw developers into the downtown area east of Cambie.

Coun. Jim Green, co-chairman of the Woodward’s committee, said the new Woodward’s now has the right balance of social housing and condos.

“Woodward’s is much more than a housing project,” he said yesterday. “It’s a catalyst for the redevelopment of downtown Vancouver.

“This is going to be a model that people are going to come from around the world to see.”

The B.C. and federal governments last Friday committed $13.5 million for another 100 social-housing units at Woodward’s.

They are aimed at natives and people at risk of homelessness.

The City of Vancouver paid the B.C. government $5 million for the Woodward’s site, which included a guaranteed 100 social-housing units.

Kim Kerr, executive-director of the Downtown Eastside Residents Association, said he wants 60 per cent of the units to be “deep core,” where rents are set at 30 per cent of income.

Green, who just returned from meeting federal housing officials in Ottawa, said $1.5 billion will be available for social housing next year.

City officials will meet soon with the Woodward’s developer, Westbank Projects, to see how the extra units will be integrated into the design.

Westbank has already said it can put 236 units in the development.

Simon Fraser University will decide whether to join the project by January. It wants to install a 180,000-square-foot arts school, but is still trying to raise the money.

The city is also down to two final candidates for a Woodward’s housing sponsor, the Portland Hotel Society and the Affordable Housing Society.

© The Vancouver Province 2004

Building in B.C. cities collapsed by 15% in October, figures show

Tuesday, December 7th, 2004

But building industry body says the seasonally adjusted plunge could be a simply a ‘blip’

Brian Morton
Sun

CREDIT: Peter Battistoni, Vancouver Sun Framers work to finish a home in North Surrey. Applications for building permits are down for October, but Greater Vancouver Home Builders Association chief Peter Simpson (front) says the market remains strong.

The value of building permits issued by B.C. municipalities dropped by a seasonally adjusted 15.5 per cent in October from September, while the national average increased by two per cent, Statistics Canada reported Monday.

The value of permits issued in Vancouver took an even bigger drop — 18 per cent — while Abbotsford in the Fraser Valley recorded a whopping 32.8-per-cent decline.

That compares with increases of 12.1 per cent in Toronto and 5.8 per cent in Montreal. Ontario reported an average 6.6-per-cent gain ,while Quebec saw a 0.9-per-cent increase.

Greater Vancouver Home Builders’ Association chief executive officer Peter Simpson said that the B.C. drop appears to be a one-month blip and that there’s nothing yet to indicate a trend.

“There are no alarm bells just yet,” Simpson said in an interview. “We’re seeing a slowdown [of visitors] at the home sites, but it’s likely because of the season, not the market. But if it [the drop in permits] continues to the end of February, then we’ll have to reassess it.”

Simpson noted that from January to the end of October, housing starts were up 22 per cent in B.C. over the same 10 months in 2003.

He also said there there was a huge surge in housing permits this summer, as developers tried to beat a deadline for higher development fees imposed by the city of Vancouver.

“And [Canada Mortgage and Housing Corp.] predicted that for the entire 2004 there would be 16,600 starts. By the end of October, we’ve reached 16,350. So we’ll be over that prediction and CMHC predicts that in 2005, B.C. will be the only province to record an increase in housing starts.”

As well, Simpson said, the housing supply is still tight in the Lower Mainland, “with very limited inventory out there that’s not sold.”

According to the Statistics Canada survey, the value of construction permits across Canada increased for the first time in four months in October in the wake of strong demand for new single-family dwellings in the housing sector. Municipalities issued $4.6 billion in building permits, up two per cent from September, after three consecutive monthly declines.

The survey noted that on a year-to-date basis, municipalities issued $45.5 billion of permits, up eight per cent over the first 10 months of 2003.

Vancouver recorded a 34.4-per- cent increase in the value of building permits from January to October 2004 over the first 10 months of 2003.

In B.C. as a whole, the value of residential building permits dropped 3.6 per cent, and non-residential dropped 47.9 per cent.

In dollar terms, B.C. posted the most significant decline in October for residential permits, from $479 million to $462 million. B.C. also recorded the largest decrease in dollars in non-residential construction.

However, from January to October, B.C. recorded an increase in the value of building permits by 25.8 per cent, to $6.6 billion, over the same period last year.

Residential permits in B.C. rose 35 per cent to $4.98 billion over the same period, while non-residential permits rose 4.1 per cent to $1.64 billion.

The survey noted that the metropolitan areas of Vancouver and Montreal recorded the largest increases (in dollars) on a year-to-date basis, “in both cases because of a feverish demand for new dwellings.”

The survey said that between January and October, the value of permits issued for single-family dwellings in Canada totalled $20.4 billion, up 12.8 per cent from the same period in 2003.

The value of commercial permits in Canada fell 0.6 per cent to $881 million, the second straight monthly decline. The biggest drop was in B.C., where commercial permits plunged 45 per cent.

Regionally, Edmonton recorded the strongest increase in non-residential permits of all metropolitan areas (up 128.7 per cent to $88 million). However, 15 metropolitan areas recorded monthly declines, with the largest drop in Vancouver.

Etienne Saint-Pierre, of Statistics Canada’s investment and capital stock division, agreed in an interview that October might just be a blip for B.C. He also said that the sharp drop in non-residential permits may not be that significant.

Saint-Pierre said that the total value of permits for October in B.C. was $552.9 million — up from 2003’s average of $532.9 million per month. “The level (of permits) remains high and the B.C. economy is doing well.”

Monday’s survey follows reports from Credit Union Central of B.C. last week that B.C.’s hot housing market has cooled more quickly than expected, which should hold sales, housing starts and the Lower Mainland’s average prices below 2004’s torrid highs throughout 2005.

Credit Union Central chief economist Helmut Pastrick said with October property sales in the Lower Mainland down 30 per cent from the March peak, he believes the market is going through an adjustment, but not an outright correction.

LICENCE TO BUILD:

The value of building permits issued by Canadian municipalities rose by two per cent from September to October. Here’s a sampling of the changes in major Canadian metropolitan areas:
VALUE OF BUILDING PERMITS, % CHANGE SEPT. TO OCT. 2004
Vancouver: –18%
Calgary: –2.4%

Edmonton: +23.2%

Saskatoon: +20%

Winnipeg: –32.6%

Toronto: +12.1%

Montreal: +5.8%
 
   

© The Vancouver Sun 2004

Beware going into public hot tubs

Sunday, December 5th, 2004

WATER THERAPY? Mountain professionals learn quickly to avoid public tubs

ROBIN SUMMERFIELD
Province

A dip in a hot tub is great, and therapeutic, if you know the waters have been properly looked after. DEWITT JONES — FOR THE PROVINCE

One season working at a remote heli-skiing lodge in the Rockies and you learn the golden rules of survival pretty quickly.
Wear your avalanche transceiver, always ski with a buddy and avoid the hot tub.
We staffers never took chances, especially when it came to the hot, massaging,invigorating waters of the Jet Master.
With 44 international guests flying into our remote mountain home each week, we rarely dipped in after Day 2 of their arrival. After that 48-hour mark, the freshly changed water didn’t seem so fresh to us.
Yes,the hot tub is hard to resist after a day of hard skiing and boarding. But think about this next time you feel like a little water therapy: You could be relaxing in skin soup.
Hot tubbing sounds great in theory and, to be fair, chemicals do zap a lot of the nasties swimming around with you.However,hitting the spa can sometimes be a dicey proposition on both the cleanliness and, as some research shows, the health front.
In an improperly cared-for hot tub, taking that dip could mean marinating in fecal matter, sloughed skin, body oil, hair, soap film, dirt and other bodily fluids left behind during hottub escapades. (Use your imagination.)
Hot-tubbing women are twice as likely to miscarry in early pregnancy compared to those who abstained, a study published in the November 2003 issue of the American Journal of Epidemiology found.
Despite the reported risks, our hottub-lovin’ days aren’t numbered.
Back on and then off the slopes,hitting the hot water is as much a skiing and boarding tradition as incessantly complaining or raving about the conditions.
“It’s always been a part of après-ski when the muscles are sore,” says Big White and Silver Star spokesman Steve Threndyle in
Kelowna.
At the Okanagan resorts, condos, duplexes and triplexes with the big tubs are hot renters.
“There is something decadent about having it in your suite.It really appeals to people,” he says. The tubs are tops for relaxation and great for parents, who use the hot waters as sedatives for their keyed-up kids, Threndyle surmises. “It’s alluring to a lot of people.” Yes,the powerful,massaging jets feel fabulous on those spent skiing and boarding muscles. Just know the waters you’re dipping into and who you’re dipping in with.
   You’re soaking in it
Cloudy water could mean a clogged or worn-out filter or “activities”by children.
Skin irritation could mean bacteria-laden slime, or a buildup of gases.
Scum or tub ring could mean buildup of body oils, lotion residues or worn out filters.

 

Mail theft new frontier in stealing

Sunday, December 5th, 2004

ETHAN BARON
Province

Iverson

Just because the cheque’s in the mail doesn’t mean you’re going to get it. If you ask Jacqueline Iverson of Port Coquitlam she’ll tell you the cheque may vanish, never to be seen again. Ask Patricia Towler of Vancouver and she’ll tell you the cheque may be found stained and grubby in some guy’s pocket.
Across the Lower Mainland, throughout B.C.and all around Canada, mail theft has become the new frontier in stealing, feeding the massive trend of identity theft,perpetrated in many cases by crystal meth addicts who can stay up for days snatching mail and crunching names and numbers on a computer.
And along with the financial losses and the headaches comes anger, most of it directed at Canada Post.
   “I’m really upset,”said Iverson.“It’s a Crown corporation. We’re paying our taxes to pay these people and they don’t seem to care. I want them to do something about this.”
The Iversons’mail has gone missing since August from their Canada Post multi-address “superbox” down the street. She’s just had to cancel her credit card, because the statement never showed up. When she and her husband didn’t check their box for six days, they opened it and found it empty.
“There was not a flyer, there was absolutely nothing,” she said. “My husband was waiting for a birthday card from his grandmother that was sent, we never received that, and it had a cheque in it.”
She told Canada Post they wanted to pick up all their mail from the post office,but were told they’d be charged $3 a week for that service.
“I said, “How can you charge me $3 a week when I’m not even getting my mail right now?’ They said to me all they’re responsible for is getting it to that box — after that it’s not their responsibility.”
Chilliwack’s mail-theft problem provides a case study in postal pilfering and identity interception.
“These yahoos,they’re on meth,they will go days without sleeping and, of course, they’re out stealing to feed their habit,”said Staff-Sgt.Gerry Falk of the Upper Fraser Valley RCMP.
Once they’ve gleaned cheques,cash and personal information from the stolen envelopes, the thieves go to work at a computer, piecing together an identity.
“If they know a particular address, they can start profiling that particular person,” said Upper Fraser RCMP Sgt. Ron Angell. “They actually use computers and keep all that information. Amongst themselves they share this information. They get all this information and they start cross-referencing it.”
Once they have enough information compiled,they can apply for credit in someone else’s name or sell the profile to another criminal, he said.
Chilliwack’s mail thieves were using replica keys, made in jail, to get into Canada Post superboxes and drop boxes,said Chilliwack-Fraser Canyon MP Chuck Strahl, himself a victim of mail theft.
“Someone steals your identity,whatever it might be, in British Columbia, they sell it to a guy in Manitoba who puts it together and offloads it to another guy in Ontario, who uses a credit card in Montreal.
“Successful prosecutions are few and far between.Who would you deal with? The
Quebec police, the RCMP, the OPP, or what, Vancouver city police?”
Arrests of several meth addicts, along with community education on postal security and Canada Post’s lock changes on mailboxes have put a huge dent in
Chilliwack’s mail theft, Falk said.
In
Vancouver, Towler’s problems started this summer.
“I had a period of two full weeks when I didn’t receive one piece of mail,” she said. She left a note for the postie asking if mail had been coming.“The note back was,‘Oh, yes, I’ve been delivering it every day.”’
On two occasions when she did receive her mail, it contained letters, one from
Vancouver police and one from Canada Post, saying police had found her mail on people they’d stopped. Her letter from city police included a $25-insurance cheque she’d never received,now grubby and water-stained.
“The only advice that Canada Post gave us was empty your box every day, but we do. By the time we get home from work it’s gone.”
Towler is now paying extra to have her mail sent to her work address.
   [email protected]
How to protect your mail
Some tips from Canada Post:
Pick up mail soon after delivery, deposit it close to mail pickup and don’t deposit anything after the day’s last pickup.
When on holiday, get someone to collect your mail or pay Canada Post to keep it at the post office.
Don’t send cash in the mail.
Drop off sensitive items at the post office.
If you get mail for someone else, write “wrong address”on it and put it in a Canada Post red mailbox.
Don’t let strangers into your building.
Notify the strata council or building management if your building’s box appears nonsecure.

Homeowners responsible for Underground Oil Tank Hazard

Sunday, December 5th, 2004

Naoibh O’Connor
Sun

Thousands of Vancouver homeowners have environmentally hazardous underground oil storage tanks on their property but might not know they exist.

It may be costly, but a city manager says homeowners with old oil tanks buried in their backyards should have the potentially hazardous items removed as soon as possible. Photo by Dan Toulgoet

 

Doug Roberts, manager of the city’s environmental protection branch, says homeowners should find out whether a tank is buried on their property and hire professional contractors to remove it to avoid major problems in the future. A city bylaw requires the removal of tanks out of service for more than two years.

“There are probably literally thousands of tanks still in the ground out there,” Roberts said. “I get calls almost daily from potential purchasers or real estate agents or lawyers, acting on behalf of purchasers, wanting to know about [the issue].”

Before natural gas became available in 1957, many homes were heated by furnace oil. The tank feeding the furnace was stored underground and held between 300 and 1,000 gallons of oil.

Once houses were converted to natural gas, the tanks were often left buried beneath the soil and not all were emptied properly.

The containers rust and can allow oil to leach into the soil. The oil can then find its way into an older home’s perimeter drainage system and flow into the storm sump, resulting in a fuel oil odor inside the home. The oil can also run into a neighbour’s drainage system and cause the same problem.

City staff don’t inspect properties-homeowners must determine on their own whether a tank is buried on their property and have it removed. Tanks must be removed under a permit from the city’s fire prevention office. A homeowner should use a contractor to remove the tank and hire a property surveyor if necessary if no visible signs of a tank are obvious.

A fire inspector checks the site when the tank is pulled out for evidence of soil contamination. Minor contamination may require some soil removal, but the environmental protection branch orders a professional cleanup plan for major problems.

In the past, leaving the abandoned tanks in the ground and filling them with sand was standard practice. But Roberts said that’s not the ideal option because the sand doesn’t always fill all the voids in a tank.

He warned that some insurance companies won’t provide insurance unless a problem tank is addressed.

In a recent case, a homeowner didn’t want to deal with the tank on his property, but the new purchaser wanted to find out whether there was a contamination problem. The homeowner agreed to allow the potential new buyer to take the tank out at his cost. It turned out the soil was badly contaminated and the purchaser backed out of the deal.

“The homeowner was left with a huge hole in his back yard and substantial funds would have to be spent to clean it up. There’s still legal actions happening in that one,” Roberts said.

In another situation, an elderly woman phoned Roberts in tears because the insurance agent she’d used for years retired and handed the files to another company.

The new company sent clients letters asking whether there were oil fuel storage tanks on their properties. The woman acknowledged she had one.

A registered letter soon informed her that it must be removed within two weeks or her insurance would be invalid. “She didn’t have any money. She was house-rich and cash-starved [and] wondering what she was going to do to try and get this tank out,” Roberts recalled.

Homeowners might feel little incentive to check out their property for tanks out of fear they could face a costly removal and cleanup.

But Roberts says the initial effort is worthwhile. “They could have a bit of a time bomb sitting there. The tank could be intact today, but it could have a couple of hundred gallons of oil in it-all tanks weren’t pumped out when people converted to gas,” he said. “Eventually, every tank is going to start leaking at some point in time. The quicker you can deal with it and get the oil out of the tank is certainly going to lessen your liability in the future.”

Fabio Chiesa, owner of CERC Tank Removal, has worked in the business for 15 years.

“If you sell your home, you’ll have to do it no matter what,” he said. “The odds are it’ll get a lot worse [in time]. If you keep letting it go, it will contaminate the soil because the tank will continue to deteriorate.”

Pulling up a tank costs $2,000. Environmental consultants, who sign off on a property after analyzing five soils samples, charge about $1,500 to $2,000. Soil removal also costs more money.

Chiesa estimates total costs run between $5,000 and $10,000.

“Trade & Convention Cntr” Private bidders may rise to challenge

Sunday, December 5th, 2004

Private bidders may rise to Challenge

David Carrigg
Sun

 

Russ Anthony, project manager for the $565-million convention centre project, says the Challenger map could be included in the pitch of a bidders who want to operate the private portion of the centre. Photo by Dan Toulgoet

 

An olive branch has been offered to Challenger map supporters eager to have the topographical treasure included in the Vancouver Exhibition and Convention Centre expansion.

Russ Anthony, project manager for the $565-million project, said the enormous map could be included in a private marina, plane terminal and retail development to be built on the water in front of the project.

Anthony said the Challenger map advisory group could align itself with any of the groups bidding to operate the private portion of the convention centre project.

The successful proponent, to be selected in 2005, must develop a float plane terminal. Beyond that requirement, the bidder can suggest whatever it wants to include in its proposal.

Anthony said he’s already spoken to a group interested in setting up an eco-tourism business in front of the development as well as a floating restaurant and marina.

The convention centre expansion project must generate $30 million from the deal with the private operator to bolster the $445 million contributed by the federal and provincial governments and $90 million from the tourism industry.

The Challenger map, a 6,000-square-foot, three-dimensional map of B.C., has been in storage since its original home, the B.C. Pavilion at Hastings Park, was demolished.

The map was to be included in an earlier convention centre expansion plan on the east side of the existing building. When the plan was replaced by an expansion west, the map’s relocation was ditched.

Since then, the Challenger map advisory group has lobbied Anthony and municipal, provincial and federal politicians to place the map in the new convention centre.

Al Clapp, spokesman for the advisory group, said the group will apply to the convention centre project to build a facility adjacent to the northeast corner. Clapp said he still requires Mayor Larry Campbell’s support because it will ultimately be the city that decides what will be built adjacent to the centre. The city controls zoning for the project.

Campbell refused to issue a letter of support. Clapp will attempt to persuade council to debate the issue in the new year.

Anthony confirmed city council will decide whether to permit the map to be built alongside the expansion.

If approved, Clapp said, building a new home for the map would cost about $7 million. The cost would be covered by donations and federal and provincial government grants.

Hackers thrive in wireless world

Saturday, December 4th, 2004

Iain MacIntyre
Sun

Bessie Pang, executive director of the Society for Policing Cyberspace, says cybercrime is on the rise and is now a serious problem. The society’s website, www.polcyb.org, provides advice for people on protecting themselves from online criminals.

The 1983 tech-thriller War Games is remarkable in motion picture history.

In the lead role, actor Matthew Broderick was nearing the peak of his ability, years before he became Ferris Bueller or Mr. Sarah Jessica Parker. And his on-screen collision with fellow Hollywood titan Dabney Coleman defines the era as, say, the combination of Laurence Olivier and John Gielgud in Richard III redefined film making in the 1950s.

More than this, however, War Games introduced computer hacking to the masses.

Broderick nearly unleashes the Third World War when he accidentally hacks into Norad’s mainframe by using as a password the name of the dead son of a dead computer programmer who, fortunately for civilization, was not really dead but flying toy dinosaurs in Oregon.

As Gen. Beringer, impeccably played by Barry Corbin, prepares to vapourize Russkies in retaliation for a mock, computer-generated nuclear strike against the United States, computer chief Dr. John McKittrick (Coleman) shouts incredulously: “There’s no way a high-school punk can put a dime in a telephone and break into our system.”

That was the paleolithic age of computer technology. Now, a pay phone — if you can find one — requires 25 cents for a local call and hacking is free.

And with the proliferation of wireless technology and Wired Local Area Network (WLAN) computer systems in the last year, hacking has never been easier.

“What Matthew Broderick did was more difficult to do than what it is today,” security consultant Ian Watson says. “That movie spawned the term war dialing. War driving is what hackers do today. They get a laptop and antenna, slap it on their car and drive around the city looking for wireless access points.

“You can buy kits off the internet for war driving for $150. You can make your own antenna out of a Pringles can for about $10 in parts. Coffee cans work better. They can give you a good couple of kilometres. In our building, I’ve picked up a wireless signal from Grouse Mountain.”

Watson’s building, DTM Systems Corp., is at Boundary Road and the Lougheed Highway in Vancouver, about 10 kilometres from Grouse Mountain.

If Watson were a bad guy — a “black-hat” or “cracker” in hackerspeak — he could have infiltrated that wireless network, used the computers of others in that system as hosts and attempted to launch cyber attacks against companies, government agencies or individuals.

Offences can range from merely using someone’s Internet service for free, to junk-mailing or “spamming,” to more serious acts, such as cybervandalism to criminal theft or fraud.

Since clever crackers leave a trail back to their hosts, unwitting accomplices, or no trail at all, there is almost no way for authorities to catch them.

Of course, WLANs could have any one of a variety of electronic security shields, but Watson says many smaller networks and home users are defenceless.

And wireless access points in public spaces such as cafes, hotel lobbies and libraries can be especially vulnerable, he says.

“[On] the statistics that I’ve seen, up to 60 per cent of access points right now aren’t using encryption at all,” Watson says. “And 28 per cent of [wireless routers] are straight out of the box from the manufacturer, no changes made.

Hackers Thrive in Wireless World

CREDIT: Bill Keay, Vancouver Sun
Computer security consultant Ian Watson says there can be consequences to cutting the cord and letting wireless technology take over.

“Right now, security is simply an option [on wireless devices]. And if I’m doing my online banking at home, yeah, I think that security is pretty important to me. I think it’s important that my doctor’s office has some security, and my dentist and my lawyer. There are a lot of doctors’ offices that have wireless for the functionality, but have no security. The home user and small-business user are definitely at risk.”

Watson says larger companies, which have technology professionals on staff and big budgets for security, can also be compromised if a manager or employee decides to work from home using unsecured wireless.

A war-driving hacker can locate the wireless signal — all networks operate at essentially the same frequencies, 2.4 GHz or 5.7 GHz — and use the unguarded access point as a portal into the person’s work network.

Many businesses and agencies, including The City of Vancouver, have put off implementing WLANs, due partly to security concerns, but Watson says there remains widespread ignorance about the risk of unsecured access points.

Coquitlam criminologist Bessie Pang, executive director of the Society for Policing Cyberspace, is trying to do something about it.

The global society’s website, www.polcyb.org, has been set up as a security resource.

Cybercrime is absolutely increasing,” Pang says. “But with help, people can be made more aware of it.”

Pang says public awareness about child pornography and identity theft are helping combat those cybercrimes, but she adds: “Just as much as those, there are other problems. It’s becoming very, very serious.

“There are two sides to the coin in the improvement of technology and wireless technology. It’s easier to use, but easier to get into. You pay for the convenience of technology.

“Companies sometimes want to save money [on security]. You might save money in the long run, but you just need one person to hack in and the whole company is down.”

Preventing cybercrime is far easier than prosecuting it.

Police rely almost entirely on electronic forensics to catch hackers, but often the trail ends abruptly. There are rare cases of war drivers being caught on location, but Const. Ken Kuan, part of the RCMP’s 12-member Integrated Technology Crime Unit in Vancouver, says these arrests usually involve intelligence, such as a witness.

“Certainly, the prevention part should be the focus,” Kuan says. “For us, because of the [security] issue, the RCMP ourselves are reluctant to use wireless technology. I put up a wireless network at home and I could detect one or two access points in the homes of my neighbors. It certainly opens the door to hackers.”

Pang says: “It’s hard for investigators to catch up to cybercrime because of the enormous amount of financial resources you have to put into technology.”

Kuan says everyone should enable the security features on the wireless routers they buy.

Watson notes, however, that people want these devices for their convenience, so manufacturers build them to work easily, straight out of the box. Enabling built-in security is a chore.

“Go to Future Shop, look at a box: ‘Quick and Easy, Easy to Use, Installs in 10 Minutes.’,” Watson recites. “You plug it in, it works. That’s how these wireless devices are being marketed to the consumer. The consumer then brings that attitude into the corporation, not realizing their risks for their home networks is completely different than risk for the corporation.

“The corporation may have spent thousands of dollars hardening their outer security so they have a perimeter defending against all the threats, but they most likely have a soft, chewy centre. It’s kind of like the bubble gum — hard outside, soft, chewy centre. And someone’s just plugged in this $100 piece of gear that has defeated a $100,000 security system that a corporation has put in place.”

Watson says, however, that the latest wireless technology — defined within the industry as 802.11i — has far more advanced encryption capabilities than earlier versions.

So, if properly secured, WLAN is getting safer.

“We want to do it [install WLAN], but technical and security issues have so far kept us from being able to do it,” City of Vancouver technology manager Martin Crocker says. “I believe it can be made secure. A lot of airports and police forces are using it, but it’s not something you do with a wireless router you pick up at Radio Shack.”

The Surrey school district recently installed wireless networks at two of its high schools.

“Demand is there,” district manager of information services Colin McLellan says. “It’s convenient and efficient, but you really need to do your research and set it up securely. Yes, security is a concern, but there’s technology to mitigate it.”

Watson estimates that 30 to 40 per cent of Vancouver companies are running wireless, but there are only a handful of local firms specializing in WLAN security.

Safeguards for wireless users range from basic data encryption and electronic firewalls to WPAs (Wi-Fi Protected Areas that include user authentication), DMZs (buffer networks that protect an inner one) and Virtual Private Networks.

Pang cautions, however, that there is always something new to make users wary.

“Just when you think you’re safe, someone else on the other side of the world thinks up something new,” she says.

In November, the first felony conviction for spamming — mass and often fraudulent junk e-mailings — was achieved in the United States.

Jeremy Jaynes and Jessica DeGroot, a brother and sister from Raleigh, N.C., were found guilty of soliciting sales for a non-existent “FedEx refund processor” they promised could earn people $75 an hour. In one month, Jaynes received 10,000 credit card orders at $40 each.

The conviction followed by one month news that a cracker in California had hacked into a university computer in Berkeley and accessed the Social Security numbers, addresses and phone numbers of 1.4 million Americans.

Watson believes most cybercrime goes unreported.

Companies are loath to publicize a breach in security for fear it will erode public confidence or their stock price, he says. And individuals are often unaware that their computer security has been compromised and they are being used by hackers.

Big Brother isn’t watching, but DarkRaider could be, or ezPrey or Blackspyder — hacker handles.

“It can go on for months, years, forever,” Watson says.

“There are people out there right now who don’t know their machines are compromised and being used by other people for nefarious means. “There’s something to be said for that wired world. It was slower, but it was more secure.”

Imagine what Matthew Broderick could do today.

“It would be an interesting movie,” Watson says.

WAR DRIVING

WHAT: War driving has nothing to do with George W. Bush.

It’s the evolution of hacking, a means of exploiting security breaches in modern Wireless Local Area Networks (WLAN).

HOW IT WORKS: A mobile hacker equipped with a laptop computer, wireless ethernet card set to “promiscuous” mode and an antenna locates unguarded access points that allow him or her into wireless networks.

It is also called war mapping, because hackers, who share intelligence, can map out large areas of access points for continuing abuse.

WHY IT WORKS: According to cyber-security consultant Ian Watson, 60 per cent of wireless systems are deployed without encryption. WLAN signals, radio waves, are unconfined by walls, allowing war drivers to detect them outside corporations and private homes.

HOW WAR DRIVERS ARE CAUGHT: They’re not.

“It’s difficult to find them,” Watson says.

“There’s anonymity. They’re not physically in your office, plugged into your network doing harm. They’re in their car in the parking lot, they’re down the road, they’re in Starbucks connected to your open access point.

“If they launch an attack from your open access point, it’s going to be traced back to you and your network. They’ll be long gone.”

Hackers hide behind our privacy laws

Iain MacIntyre

Vancouver Sun

December 4, 2004

The biggest problem in prosecuting hackers is that there are so few cases to prosecute.

The Charter of Rights and Freedoms and The Privacy Act, laws that protect Canadian citizens, also shield hackers and make investigating cybercrimes extremely difficult.

“It’s not a prosecution issue; it’s an investigation issue,” Crown counsel Henry Waldock says. “I haven’t yet had a case involving forensic computer evidence.

“The Internet was designed by academics. It was a time before black-hat hackers were part of this world. It wasn’t designed for forensic accounting or forensic analysis. The forensic trail left by computers is relatively slim.”

Since cybercrime usually leaves no physical evidence in the traditional sense, investigators have little more than computer forensics to pursue.

Often, there is nothing to chase.

Every computer hardware card has a serial number or MAC (Media Access Control) address to identify it. Addresses, however, can be changed by adept hackers, who make themselves transient.

Time-stamping on data also can be doctored.

“The trouble with electronic data is its fragility,” Waldock says. “A fingerprint on a car door, it would be ludicrous for someone to suggest someone fabricated it.

“But any kind of incriminating data can be planted by someone else by placing it in the hard drive. And there’s no way to date it. All date stamps can be changed.”

Waldock, an experienced Crown prosecutor in Chilliwack who has a degree in computer science and lectures on cybercrime, says the easiest way to catch hackers would be to intercept and trace their transmissions.

This, however, is illegal.

Section 184 of the Criminal Code makes it an offence to intercept private communications.

Investigators require judicial authorization to wiretap a phone or monitor the communications of a cybercrime suspect. They must convince a judge there are “reasonable and probable grounds” to order a wiretap against an individual.

Sometimes police do not have a single, identifiable hacker suspect. When they do, it remains difficult to establish the legal grounds necessary for wiretap authorization.

A honeypot is a cyberspace sting operation that Waldock says could be an effective tool for police. Authorities establish a vulnerable computer to lure hackers, much like police use bait cars to entice auto thieves.

But again, without reasonable and probable grounds for a wiretap against a specific person, the police cannot intercept transmissions. Also, officers could be assisting a hacker as he commits cybercrime.

“You’re stopped before you get started,” Waldock says. “You have a chicken and egg problem.”

By definition, laws follow crime.

In the case of hacking and cybercrime, the lag seems more pronounced.

Early in the electronic age, the Supreme Court ruled that stealing a copy of information was not a crime because data did not constitute property. Information taken was merely borrowed as long as it still existed at its origin.

Existing law progresses through changing interpretations and new laws have given authorities more latitude to combat cybercrimes involving child pornography and identity theft.

“The technology is moving along at a frightening pace,” Waldock says. “There are telephones you get in Japan that have infrared cameras, so you can take pictures of someone and see through their clothes.

“I have a degree in computer science and am very much into technology, and I have no idea what’s coming next.

“A decade is a long time in the information age. In law, it’s relatively brief. From 1993 to 2003, the Web went from 2,700 sites to 45 million. In about the same time frame, the Long Term Offender designation went from an idea to legislation interpreted by the Supreme Court of Canada.”

While the law tries to catch up, the private sector charges ahead.

There are global efforts to regulate the Internet and technology giants such as Microsoft and Intel are developing so-called “trusted computing,” which would make users easier to track.

Even as a prosecutor, however, Waldock has concerns about civil liberties being compromised by this possible future wave of technology.

“Hackers enjoy their privacy, but so do the rest of us,” he says. “That’s the balance here. How much of an Orwellian state do you want to live in?”

© The Vancouver Sun 2004