Archive for the ‘Technology Related Articles’ Category

Montreal-based Lightspeed is writing a new chapter in Canadian tech story

Tuesday, May 28th, 2019

Lightspeed is writing a new chapter in the Canadian tech story

Kevin Carmichael
The Vancouver Sun

The Canadian Establishment needed some new blood. On March 8, it got some, when Montreal-based Lightspeed POS Inc. debuted on the Toronto Stock Exchange.

Lightspeed’s shares closed 20 per cent higher, putting an exclamation point on the most successful initial public offering by a Canadian technology company in almost a decade. The surge pushed Lightspeed’s market value to about $1.7 billion, comfortably unicorn status. It also marked the arrival of Dax Dasilva, the founder and chief executive, as a national figure.

 If you haven’t heard of him yet, you will.

“We’re in a new moment for the company,” Dasilva told me in an interview at the C2 conference in Montreal last week. “I’m in a new moment as a leader and I think that comes with a big responsibility to your tech ecosystem, to our small-business customers, to all of our customers, but also as a thought leader.”

There is something good happening in Canadian tech. But that’s not always a satisfying story, as it lacks protagonists. Shopify Inc. is a legitimate world beater, and probably the only digital-economy company that a casual reader of the Canadian business pages could name.

Lightspeed, which sells point-of-sale software for restaurants and smaller retailers in about 100 countries, will help the narrative.

Dasilva could have exited early like so many other founders. He scrounged money together for seven years and then partnered with venture capitalists to achieve scale. When the VCs wanted out, he negotiated a path to an IPO rather than sell to a bigger company.

He broke with convention again by listing only in Toronto, ignoring warnings that the decision would alienate international investors. Lightspeed raised $240 million, almost twice as much as Ottawa-based Shopify, which was valued at about $1 billion when it listed in Toronto and New York in 2015. Shopify’s market cap is now around $42 billion.

“I’ve had a lot of people in the ecosystem say that our IPO has opened new possibilities to what our tech companies are able to aspire to,” said Dasilva, who will host his first earnings call with analysts and investors on May 30. “We build these companies in Canada and then they evaporate as they get acquired by American or Asian companies,” he said. “I think we’ve reached a stage of maturity with our ecosystems that there’s growth capital available now, not just venture capital, but growth capital.”

A popular subject on the conference circuit these days, whether in Davos at the World Economic Forum, in Washington at the annual meetings of the International Monetary Fund, or in Montreal at C2, is diversity and inclusive growth.

The thinking is that economic and corporate policies must be adjusted to offset capitalism’s tendency to reinforce existing power structures at the exclusion of women and minorities. Grandees say from the stage that failure to change will cause confidence in the economic system to further erode, entrenching political instability. Companies and institutions that continue to populate their executive suites with white men from American and European business schools will suffer from having too many blind spots to keep up in a fast changing world.

It’s an attractive theory, save for one thing: its main advocates tend to be rich and/or powerful white people. They know little to nothing of what they speak.

Dasilva is a believer in the power of diversity, and he is a more authentic spokesman for the cause than many of its advocates in the Canadian liberal elite.

He is the son of Goan parents who fled to Canada as refugees from Idi Amin’s Uganda in 1972. He was born in Vancouver; came out as gay in his teens while attending an all-boys Irish Catholic high school; participated in the protests at Clayoquot Sound that saved the old-growth rainforests from clear cutting; attended the University of British Columbia, where he studied religion and art history while doing computer work on the side; and then moved to Montreal in 2001 at 24 years of age.

In 2005, he started Lightspeed and converted to Judaism. The original Lightspeed team was from the LGBTQ community. As he added people, Dasilva put an emphasis on ensuring he had a mix of backgrounds. He thinks it made the company stronger. You have to work harder to get an idea approved by a diverse table; if you succeed, the idea probably is a good one. All that arguing helped Lightspeed develop a “stronger sense of self,” which helped Dasilva and other executives push back against investors with “strong opinions” about how the company should be run.

“We looked at difference as a teacher,” Dasilva said.

Now, Dasilva plans to do some teaching. Earlier this year, he published Age of Union, a partial memoir that evolves into an explanation of his thinking about leadership, spirituality, and the environment.

He also appears ready to involve himself in economic policy.

Because size is an advantage in tech, and Canada is relatively small, governments will have to be a partner, Dasilva said. So far, they have been, he said, although he urged them to “stay attentive to the fact that we are competing globally for talent.”

I asked Dasilva if he was talking about taxes, a sensitive subject with the current federal government and in his home province. He demurred.

“We have to stay vigilant and we have to find ways to outdo our competition, outdo the U.S.,” Dasilva said.

© 2019 Financial Post, a division of Postmedia Network Inc.

How smart will smartphones get? A look at the exciting , and worrisome, possibilities

Friday, May 17th, 2019

Ian Bailey
The Globe and Mail

Let’s say it’s 2029, and your new smartphone has detected a pattern in the use of your Starbucks app. Every time you have a meeting with your boss, you immediately stress-drink a Venti extra sweet, double-shot caramel macchiato with whipped cream. The phone might just start preordering that drink for you (and paying for it with your credit card) after every meeting with your boss in your calendar.

Some might find this prospect thrilling, and others might find it kind of creepy: a smartphone powered by advances in technology that make it capable not only of storing and presenting information, but using it intuitively to make decisions on behalf of its owner.

Experts agree it’s tough to predict exactly what the smartphone of 2029 will be like. The market will decide the fate of innovations such as folding screens. However, predictions from people who work in the tech sector, academics and industry observers’ coalesce around advances in artificial intelligence.

“The way to think of the smartphone in the next 10 years is as a personal assistant in your pocket, but it will also be, say, a doctor in your pocket, a banker in your pocket, a butler in your pocket,” says Neil Mawston, executive director of the consulting firm Strategy Analytics.

This could lead to more convenience, but at the cost of independence and privacy. What kind of future will come from such anticipatory ability?

“I don’t think there is one future,” said Genevieve Bell, a cultural anthropologist, technologist and futurist at the Australian National University. “I think there will be many.”

For R. David Edelman – a former special assistant to U.S. president Barack Obama who now works for the Massachusetts Institute of Technology – a smartphone with enhanced AI could have dystopian state-control possibilities. He worries that phones already allow pervasive surveillance. In the future, they could be used to impose pariah status on individuals by being required to tattle if their sensors detect users associating with people the state says they should avoid.

“All of the groundwork is there for that to become a reality,” he said.

China is already monitoring its citizens’ behaviour – including online activity – to devise what it calls a “social credit score,” in which people gain or lose points for such conduct as impaired driving, paying fines late or posting fake news on social media. People with reduced scores, reports say, could be blocked from buying plane or train tickets, or public transit.

Edelman says future smartphones might enable a variation: Individuals might have social scores and lose points if they interact with unpopular or dissident individuals. It would isolate the dissidents without imprisoning them. The idea is not far-fetched, he says. “All of the groundwork is there for that to become a reality. The question is whether populations are docile enough to permit that form of political enslavement.”

In a less pessimistic view, smartphones with enhanced sensors, bigger memories and quicker processing abilities could use data that their users input to relieve them of mundane decisions.

For example, cellphones now use mapping apps and the information in the calendars to ask whether the owners need directions to destinations. What if Siri was smart enough in 2019 to see “get milk” on a task list and use the internet, transit and map apps to suggest the quickest, cheapest way to pick up milk on the way home.

“They will keep suggesting things to you, and persuading you of things, and anticipating things,” says Jim Balsillie, the former co-chief-executive at Research in Motion, maker of the Blackberry. “[The phone] says, ‘I know where you are. I know your schedule and where you are going, and, by the way, here’s a couple of things on the way that I think you’ll like.’“

In a sense, the smartphones will reflect their owners, acting on their desires, calculating their present needs based on past conduct.

It’s easy to see how this could enable bad behaviour, such as consuming an expensive, high-calorie coffee at stressful moments without having to decide to do it.

Or, on the other end, a smarter smartphone could nag you about your eating because it has deduced from your food logging, calorie counting and smartwatch data that you’re on a diet. Or you might be with friends at a bar and it will chime in right after you’ve told a witty joke that this is the best possible moment to get your clothes from the robotic dry cleaner.

But Mike Kuniavsky, a principal scientist at the Palo Alto Research Center on information technology, says AI in phones could be used in a more productive, task-oriented way.

Multiple sensors and software could indicate the owner’s child is drawing a dinosaur on the screen. The smartphone, he said, might offer advice: “Let me guide you through some methods to draw a dinosaur. You draw some circles where the joints are.”

For those who fear this goes too far, Kathryn Hume, vice-president at, a Toronto artificial-intelligence startup, offers some solace. While she doubts AI technology will advance enough in a decade to be truly anticipatory, she is confident people will remain in charge.

“Our goals, I presume, will be to use this technology to live the richest life possible,” she said.

But today, the devices have been criticized for tilting the work-life balance, diminishing people’s memory and distracting parents from their children.

“I would imagine that if smartphones became smarter, they might become even more addictive,” says Jean Twenge, a San Diego State University psychological professor who has written about the impact of smartphones on young people who grew up with them.

“They might tell you to walk faster or not to eat salty food, but I bet they’re not going to tell you to put them down, which might be the best advice,” she said.

© Copyright 2019 The Globe and Mail Inc.

Simplifying Data for Real Estate Marketing

Friday, April 5th, 2019


When it comes to promoting a listing or growing your client base, it can be hard to figure out where to focus your efforts. Finding the right data and knowing how to use it can make you more efficient in your marketing process.  

We’ve centred on three channels that provide great data. There are more available, depending on who you’re targeting, but we’ve gone with some of the most commonly used.

Google Analytics: Identify Areas Needing Improvement

If you don’t have Google Analytics set up for your site, we encourage you to do it ASAP. There is a lot of data available, and it can definitely become overwhelming, but it helps to know where to concentrate your energy.

Charlie Kiers, a real estate agent and owner/investor with Keller Williams Realty VanCentral, says Google Analytics helps him advise clients about their listing and whether it’s priced right to produce interested buyers.

“It’s a tool for us to show them how their property is being marketed and coming up in searches,” says Kiers, “and it’s a secondary tool if we need to talk price adjustments.”

There are several essential Google Analytics reports to help fine-tune a web-based marketing campaign:

1) “Real-Time > Traffic Sources” reveal the current number of people on your site, the keywords that referred them there and the pages they’re viewing. You can use these keywords more on your site to keep visitors coming across your pages in their searches.

2) “Acquisition> All Traffic > Channels” tells you where your traffic is coming from. Focus efforts on channels that are performing the best. For example, if it’s social, spend more time promoting there.

3) “Audience > Demographics” lays out basic age and gender information of website visitors. This helps you see who your profile or listings are attracting, and can help you with targeting on other platforms.

4) “Audience > Overview” shows you the most relevant information about your site. Keep an eye on your New Visitors to make sure are attracting new customers to your site.

5) “Behaviour > Site Content > Landing Pages” report which pages are generating the most traction. You’ll eventually get an idea which pages to keep, adjust or get rid of, also which listings are doing better than others.

Facebook Data: Dig up New Leads

Facebook is an obvious favourite for agents and with good reason. Facebook provides a lot of great insights for both paid and organic campaigns.

For instance, Kiers says data from one of his Facebook Ads has shown him 69% of the clicks were from women, most were aged 35-64 and 93% came from a mobile device.

 “It’s a work in progress. You’re always continually tweaking ads to see how you can get more people contacting you or coming to look at the listings,” says Kiers.

The better you get with your targeting, the more people you’ll reach for the same spend.

Here are a few Facebook ad options to reach your desired audience:

1) “Location” lets you enter the postal codes of areas around the listing as well as where people tend to live before moving to the area of your listing.

2) “Age” can target the age groups most likely to be able to afford the price of the home you are selling.

3) “Lookalike Audience” is very clever and can find people similar to your past clients. By entering a Lookalike Audience, Facebook does the hard work of segmentation for you. We don’t suggest running this alone, though. Have this group as another target audience, not the only target audience.

4) “Relationship Status > Engaged” is the prime time many people start thinking about home ownership. You could target this group with branded ads as well as listings that are suitable for first-time homebuyers.   

Real Estate Wire (REW) Dashboard: Data on Display

Our agent dashboard presents detailed data to track the performance of your listings and profile. You can boost listings to reach a wider audience, or add extra branding to your presence on REW.

Kiers uses REW for both stats and client leads.

“Clients nowadays are always looking online,” says Kiers. “REW is very good about pushing out listings and getting people to come to their website.”

REW’s dashboard provides insights for real estate agents and clients, including:

1) Pageviews of a listing

2) The number of people who have marked a property as a favourite

3) Inquiries received for a specific property

4) Pageviews for your profile page

5) Inquiries received from your profile page

These numbers can help gauge the popularity of a listing and estimate how many visitors could be expected at open houses.

Tapping into these valuable data sources can help streamline your online marketing, leaving you with more time, money, and the blueprints to successfully close more deals.

© 2019 REW. A Division of Glacier Media

What is blockchain? Everything you need to know about the technology

Thursday, November 22nd, 2018

Emanuela Campanella

WATCH: Why blockchain is more than Bitcoin. Everything you need to know about the technology

You’ve probably heard it before: blockchain is here to stay, and it’s going to revolutionize the way we track our assets. But what, exactly, is blockchain?

Many mistake the technology for bitcoin. While this was its original purpose, blockchain has evolved beyond the realm of digital currency.

In short, blockchain is a continuously updated record of transactions spread out across a vast network of computers.

The term blockchain is shorthand for a whole suite of distributed ledger technologies that can be programmed to record and track anything of value. Think of it like a database that is decentralized and distributed among a whole network of computers.

“What [blockchain] enables is the exchange and storage of assets in digital form, peer-to-peer, without the need for intermediaries like banks and governments,” explained Alex Tapscott, co-founder of the Blockchain Research Institute.

According to Anthony Di Iorio, founder of blockchain startup Decentral and co-founder of Ethereum, blockchain’s main function is to track digital assets.

“It gives you the ability to prove ownership of part of that [blockchain] ledger so that you have control of it to move that asset from one point of the ledger to another point of the ledger,” said Di Iorio.

Picture sending money without banks, handling land disputes without lawyers and voting without the threat of electoral fraud.

But we already have processes in place that track data and assets. What makes blockchain different?

Let’s talk about data

Blockchain stores information in batches, called blocks, which are connected in a continuous chronological line known as a chain.

If you wanted to change information in a block, you couldn’t directly change that block. Instead, the change would be recorded in a new block, showing that A changed to B at a specific time and date. This plays off the centuries-old method of a financial ledger, which tracks data changes over time.

For example, let’s say there’s a dispute between Bob and his sister, Mary, about who will inherit their grandmother’s rare and precious red diamond that’s been in the family for years.

Since blockchain uses the ledger method, there’s an entry in the ledger showing that their grandmother first owned the diamond in 1930. She gave the diamond to her daughter in 1960 as a wedding gift, and Mary then purchased the diamond from her mother in 2011. Each of these changes is reflected in the ledger.

The fact that Mary is the owner of the diamond can be seen in blockchain’s recorded history. But what if Bob wants the diamond and goes behind everyone’s back, hacking into the system to change the record?

Trust in the technology

Blockchain is decentralized and distributed among a huge network of computers. If you tamper with the information, everyone will be able to see what you’re doing.

With each new record, a new block is created, and each block is linked using something called cryptography. When a block is added to a chain, it is sealed by a cryptographic stamp called a hash — a random string of numbers and letters.

In order to create this stamp, a cryptographic riddle needs to be solved by a block creator, also known as a programmer or a miner. The riddle is very hard — it’s like guessing a 20-digit combination lock. A miner has to invest a lot of time and computer power to solve even one of these combinations.

When the block is done, it goes through something called proof of work. Everyone on the network — Bob, Mary and everyone else — need to verify that the stamp or hash is valid. If so, then the new block is accepted into the blockchain.

“What’s important about this technology is that no single actor on the network can change the content of that ledger without the entire network reaching consensus,” Tapscott said.

But why would someone waste time and energy to confirm this kind of information? Money.

By design, a blockchain is programmed so that when a new block is accepted, it automatically releases cryptocurrency to the miner. And every time there is an action — like a change of ownership to Bob and Mary’s grandmother’s diamond — there is a small transaction fee, which also goes to the miner.

From here on, any changes to the block, such as a change in ownership to the diamond, would create a new block, but the old hash code would always connect to the next subsequent block in the chain.

Blocks are resistant to modification because, in order to hack them, you would not only have to rewrite the code of that individual block but also every other block connected to it, which could be hundreds of thousands. Because the blockchain is distributed among millions of computers, you would also have to rewrite the history of commerce for not only one computer but all of them.

As of now, it is believed that no human is capable of such a hack.

“It takes longer than our universe, and that’s why it’s unbreakable; no hacker can live that long,” said Elena Sinelnikova, founder of CryptoChicks.

No middleman

Blockchain also squeezes out the middleman. Think of a typical business — most require trusted intermediaries, such as lawyers, banks and notaries.

These agents go between two parties and build trust by verifying documents and transactions. For example, a lawyer will review documents and conclude with evidence that yes, Mary is, in fact, the owner of her grandmother’s diamond. Or, for instance, a bank might say no, that credit card transaction for a Rolex watch was not yours.

This method of business has always added a layer of security, but experts say it can be costly and time-consuming.

“It is a far more secure and far more efficient method of moving, storing and managing value than any system we’ve ever devised,” Tapscott said.

If Mary’s ownership information on the diamond was registered in a blockchain, she may not need a lawyer to verify her information against Bob, who is also claiming ownership. Instead, the information lives on the blockchain database — all Mary would have to do is show her brother.

We now know that any information or record added to a blockchain has been verified and encrypted and cannot be tampered with. We also know the blockchain is distributed across many computers and transparent for everyone to see.

Experts say this type of peer-to-peer interaction with our data is changing the way we access, interact and make transactions with one another.

“That is a paradigm shift that is going to have a big influence and impact on basically every single industry in the economy,” Tapscott Early days for blockchain


Early days for blockchain

The future understanding and use of blockchain may be similar to our current use and understanding of the internet — we may not know the exact details of how it works, but we all use it.

That’s how experts envision blockchain’s future over the next decade; they expect it will become so ingrained in our day-to-day activities that we’ll simply use it without realizing. The problems blockchain faces right now are also similar to the early days of the internet: before search engines like Google, it was a lot more challenging to get around the world wide web.

It wasn’t so long ago you had to use a phone line to get online — and even low-resolution images took a while to download.

“In the early 1990s, people in the newspaper industry said the internet will never pose a challenge to the newspaper business because it takes a minute to download a webpage and it takes only a second to open a newspaper,” Tapscott said.

“We are seeing the same thing here. People are saying, ‘Well, the usability is not intuitive. My grandmother can’t use it.’ Well, this is 1994 for blockchain.”

Just like the early days of the internet, Tapscott says blockchain has not yet gone through its “digital revolution.”

Blockchain does not have an easy-to-use interface — for now. Already, techies across the world are competing to create a more user-friendly interface that will bring the technology out of its early days and into the mainstream.

© 2018 Global News

Experts weigh in: 20+ cybersecurity guidelines for individuals and SMBs

Monday, November 19th, 2018

Why you should choose to care about online security


Reports show that 70 to 90 percent of cyber attacks are against individuals and small and medium businesses (SMBs).

For every small and medium business (SMB) that has not been the target of a cyber attack, one has been. Yes, 50 percent of SMBs have experienced cyber attacks.

And it makes sense. While breaching a major company might reap major rewards for the attacker, security tends to be far more sophisticated. That’s not so much the case with smaller businesses. In fact, Endurance International Group’s 2015 Small Business & CyberSecurity survey shows that 83 percent small business owners manage their cybersecurity efforts rather than have in-house or outsourced IT for the job.

When attacks are successful, and a data breach occurs, the typical cost to repair the damage is more than $36,000. Worse still, as much as 60 percent of small businesses crumble within six months following.

But take note—there is a huge difference between being the target of a cyber attack and being successfully breached. What keeps someone in the former group and out of latter often comes down to simple oversights.

Steps to prevent a cyber attack (or its success)

“Cybersecurity lapses have common trends and problems that can be traced back to laziness, lack of knowledge, and awareness of how common pitfalls can be leveraged against an individual or organization,” explains Morey Haber, VP of Technology at BeyondTrust.

For instance, the National Cyber Security Alliance reports that over 75 percent of employees leave their computers unsecured.

For the safety of yourself, your coworkers, and your customers and clients, read through the following cybersecurity tips. Then, commit to practicing them and help others by passing the advice to your organization.

Stop mixing work and play

Don’t mix work and play. Just don’t. Separate profiles, accounts, storage mediums for work and personal life. Just keep things compartmentalized. Don’t make it easy by being lazy. -Robert Nicholson of Concept Shifts

Delete old login emails

If you never delete the (probably hundreds) of login detail emails from your email account, you have created a gold mine for hackers. All they have to do is get into your email and then they have access to every service or website you’ve used. -Emmanuel Schalit, CEO of Dashlane

Think before you click

Think before you click. Today’s scams look very convincing, coming in the form of voicemails, eFaxes, invoices, social media, ADP theme or from the IRS. -Anurag Sharma, Principal of WithimSmith+Brown’s Cyber & Information Security Services

Be pickier about where you download and install software from

Try to use things like Microsoft Store or the Mac App Store for your desktops and iTunes and Google Play for your mobile devices. Again, this isn’t an absolute. You can more gradually move toward better practices, and each step you take will make you more secure. –Jeffrey Goldberg, Chief Defender Against the Dark Arts at AgileBits, the makers of 1Password

Don’t ignore security updates

We have all seen the nagware to update Adobe and Java, and we click ignore or remind me next month. The same is absolutely true for operating systems and MS Office Updates. [Overcoming] the laziness to apply the patches and reboot is the best method, above anything else, to ensure you are not exploited by a common vulnerability. Although it takes time to apply them, the few minutes it takes is well worth securing your system. -Morey Haber, BeyondTrust

Often just switching to automatic updates where that is available will make the task easier for you and keep you safe…And this isn’t an all or nothing thing. The more things you keep up to date the better, but you will start reducing your risks with each thing you keep up to date. I would recommend starting with your operating system, but look for little improvements where you can. –Jeffrey Goldberg, AgileBits / 1Password

Beware of free USB drives

Don’t ever fall for the free USB device drive—a very popular tradeshow giveaway these days—which when plugged in can easily deliver a malware or virus onto your computer. -Anurag Sharma, WithimSmith+Brown

Raise employee awareness about device theft

Often, IT has no insight into the types of data stored on their devices—devices that are left in taxis, hotel rooms, and stolen at airports. In fact, according to Gartner, one laptop is stolen every 53 seconds in US airports. And hotel safes are as secure as hiding the laptop under your mattress!

Encourage employees to be vigilant about physical device security but have a plan B because mistakes and unfortunate incidents are inevitable. Choose security solutions with geotechnology so you can monitor devices, set geofences, and receive alerts to activities that could mean a device was compromised, lost, or stolen. -Chris Covell, Chief Information Officer at Absolute

Prevent shoulder surfing

Screen guards should be employed to limit the potential for ‘shoulder surfing,’ in which an attacker stands near an employee and notes everything they are displaying on their screen. Better yet, do not allow employees to store sensitive business information on their devices in the first place, if at all possible—this will also protect secret data should the device ever be lost or stolen. -Lee Munson, Security Researcher for Comparitech

Ditch the dated machines

If are you still running Windows XP or Windows Server 2003 within your home or business, all security professionals know they are end-of-life and no longer receiving any maintenance including security patches. So, if the best method to secure your system is applying security patches, and you are still running older systems, then they are wide open for attack with minimal mitigation strategies available to thwart an attack. You, or your business, should consider replacing these systems as soon as possible to ensure they can be maintained properly. Many times this is a combination of laziness and money, but being breached and cleaning up the mess could be much more costly than replacing the systems in the first place. -Morey Haber, BeyondTrust

Limit unnecessary admin privileges

Are you providing everyone in your company unfettered access to all data so when your least technical savvy employee gets hacked, all that data is exposed? -Greg Kelley, CTO of Vestige Digital Investigations

Employees should be able to access only those systems and data that they absolutely need to perform their jobs. So that all activity can be traced to a particular user, each employee should have a unique access ID and should be authenticated using a strong password or passphrase, biometrics, or a token device or smart card. Strong cryptography should be used to render all passwords unreadable during storage and transmission. Physical access to systems and consumer data should also be restricted to prevent employees and building visitors from accessing or removing devices, data, systems, or hardcopies. -Mike Baker, Founder of Mosaic451

Limit remote access

Many businesses leave their firewalls open to outside entry by allowing access for managers working remotely or vendors who routinely perform maintenance on systems…Always change default firewall settings to allow only essential access, and limit remote access to secure methods such as VPN. – Kevin Watson, CEO of Netsurion

Password protect and encrypt sensitive info

This is especially important with regards to data stored on portable devices such as laptops and USB sticks, which can potentially be stolen, or lost. There are many encryption applications that achieve this, however, when choosing there are several aspects to consider:

  1. How easy is the application to use? Could the CEO, who doesn’t have any IT skills, use it? If the application is hard to set up and use, it’s not a good solution for a small business.
  2. Does the application interrupt the user’s workflow? Is there a wait time every time the user wants to access the encrypted file? If so, employees will do their utmost to avoid using the application.
  3. Does the application automatically lock the data when the user stops working on the protected files? If not, this could be a security issue, as users are bound to forget to manually lock their documents.
  4. What is the cost? Clearly, small businesses cannot afford an enterprise solution.

-Sandra Styskin, Co-founder & Developer at Safeplicity

Implement a password policy and multi-factor authentication

It’s tempting to use your dog’s name for every password, but it makes you very vulnerable to cyber criminals. Not only do you need to change your passwords often, you should use different passwords for every site, service or app you use. -Emmanuel Schalit, Dashlane

All companies, specifically SMBs, should implement a password policy for all employees and use multi-factor authentication. The password policy should at a minimum require employees to change the passwords every 90 days and they should always use multi-factor authentication to verify identity. The verification of identities when accessing work files and information is critical. I suggest implementing a solution similar to Okta or PingIdentity. -Ray McKenzie, Founder and Principal at Red Beach Advisors

Two-Factor Authentication (2FA), where users are required to put in a second form of information in addition to a password, like a PIN or security question, allows for only the intended user to access accounts. From password protected documents and accessing the network to staff’s personal and company accounts on company desktops, adding 2FA to accounts requiring passwords strengthen security. While sites like Gmail already implement this, many password managers also offer this as an additional feature to sites that don’t. -Kevin Shahbazi, CEO of LogMeOnce

Use a password manager

One of the impossible things that people like me tell the world is that everyone needs to have a unique password for each site. If I use the same password on a dozen different sites and services, then it takes only one of those to be broken into for the attacker to have my password for all of them.

Asking people to remember a different password for each site and service is absurd. Nobody will do that. (Ok, I once met someone with an eidetic memory who actually did do that for more than 70 sites.)  This is what password managers are for. They remember your passwords for you so that you don’t have to. Once you start using a password manager — and doing so will already make things easier for you — you can slowly start chipping away at password reuse. Sure it will be a while before you get to truly having a unique password for each site and service (I still don’t), but each time you change one password on some site to a new and unique one you are making a real improvement in your own security. -Jeffrey Goldberg, AgileBits / 1Password

Learn where you fall in the food chain of cyber security attacks

Banks and the financial sector are the number one targets, hospitals and the healthcare industry are number 2, universities number 3, and so on. There is a lot of online data and statistics on this topic. By understanding where your industry falls on the spectrum, you can understand generally what level of hacker you will be dealing with and the types of cyber attacks that they are capable of. -Regan Marock, CEO of SPC Cybersecurity

Make upkeep the #1 priority

Have you ever heard the phrase, Upkeep is cheaper than replacement? This adage applies closely to cybersecurity. One of the most important things SMBs can do to keep their systems safe is continually update them, perform routine maintenance, and ensure they’re clean. By regularly performing software updates on company devices and continually patching any discovered vulnerabilities, many basic cyber threats can be stopped or lessened significantly. -Stephen Coty, Chief Security Evangelist at Alert Logic

Don’t just take IT’s word for it

Business management must not take we have it handled as an appropriate answer from IT. I had a client come to me once that was told by his IT that their vital data was backed up daily. When the server containing that data crashed, the client said let’s restore the data only to find out that the backups were stored on the same machine! That story is replayed over and over today because organizations do not go through the process of executing a test plan to recover from disaster or hacking. A plan for recovery from hacking (especially ransomware) must be thought out, planned, and tested. -Greg Kelley, Vestige Digital Investigations

Embrace the human element

I will tell you one of the most tragic mistakes companies make regarding data security is to only approach data privacy from the perspective of the company as a whole, which is a very general perspective. The employees of your company don’t understand how data theft and data privacy is relevant to them. Good people can easily leak data, or cause leaks in security by simply being careless or leaving it unprotected. All privacy starts with the employees. -Anthony R. Howard

Know who to contact for help

Contact the right person for help. If you are a victim, if you encounter illegal Internet content (e.g. child exploitation) or if you suspect a computer crime, identity theft or a commercial scam, report this to your local police. If you need help with maintenance or software installation on your computer, consult with an IT professional. -Mark Grabowski, internet law professor at Adelphi University

Laziness is not an excuse for not knowing

Learning to protect ourselves online is just as painful as sitting through a defensive driver’s education class or jury duty. We do it because we have to, and for many, they will do anything they can to get out of a class on cybersecurity. The realization is no one is immune to an attack, and learning how you can be hacked and how to protect yourself is really important, and laziness or boredom is no excuse for skipping the class. -Morey Haber, BeyondTrust

©2018 SaneBox Blog


Saturday, October 20th, 2018

This technology will change world even with bubbly signs, Kevin Carmichael says.

The Vancouver Sun

The temperature in Montreal was close to freezing on Oct. 18, yet the lineup at the Société québécoise du cannabis store on Ste-Catherine Street wrapped around the block for a second consecutive day.

Irrational exuberance? Or a symbol of all the wealth that suppliers will generate? There surely is some degree of excess when factory farms are likened to Amazon and Google just because they grow marijuana instead of tomatoes.

Cryptocurrencies and blockchains were going to change the world in 2017. Now, it looks like those innovations will be used simply to upgrade the plumbing of the existing financial system. Valuations are correcting as a result. Bet you a Bitcoin that pot is on a similar path.

This brings us to another technology that definitely will change the world, and also has some bubbly characteristics.

If the fun Canadian business story of the moment is cannabis, the serious one is artificial intelligence (AI). When Stephen Poloz, the Bank of Canada governor, devoted a speech to creative destruction last month, he wasn’t thinking about pot. AI will reshape entire industries; tens of thousands of jobs will be taken over by computers, (hopefully) at least as many will be created in the process.

“In the future, AI is going to be as normal and as natural as the electricity in this room right now,” Carolina Bessega, chief scientific officer at Stradigi AI, told me in an interview at the company’s headquarters in Montreal earlier this month. “Nobody is going to talk about it because everyone is going to use it and have it.”

Bessega’s future is coming at us quickly.

Less than five years ago, Stradigi was just another developer of custom software. Then a retail chain asked the company to clean up a very messy inventory system. The job required sorting tens of thousands of items into a single database. It would have taken a human months to do it. So Bessega went to her boss, Basil Bouraropoulos, the chief executive, and said that she might be able to build an AI system that could do the work in a couple of hours. She was right; the gamble worked and the client was happy.

Bouraropoulos, an entrepreneur with a background in coding, refocused his company immediately.

“We didn’t go into AI because it was a bubble, because in 2014 the bubble wasn’t there,” he said. “The bubble really started in 2016.”

Like pot, crypto, and blockchain, there’s some froth around AI too. Thousands of tickets for the annual Neural Information Processing Systems conference, which this year will be held in Montreal during the first week of December, apparently sold out in about 10 minutes. Something called the AI-Powered Supply Chains Supercluster, spanning the “Quebec-Windsor corridor,” won a share of the Trudeau government’s $950-million fund to create innovation hubs, enough to convince some of you that AI must be a loser if it needs Ottawa’s help. One of Bouraropoulos’s challenges is convincing clients that Stradigi is legitimate and not party of the hype.

“You see companies just adding ‘AI’ or ‘dot AI.’ I’ve seen it over and over,” he said. “We’ve even had questions from clients, ‘Are you really an AI company?’ My answer is always, ‘I’d love to have you visit our offices and see that we really have 30 PhD’s sitting in here’.”

I saw the 30 PhD’s; they exist. They soon will be joined by about a dozen more to help Stradigi keep up with a surge in demand, including a new partnership with Seattle-based Cray Inc., the publicly traded maker of supercomputers that generated US$392 million in revenue in 2017. After taking its time, Stradigi is stepping out from under the shadow of Mila, the Montreal-based AI lab founded by Yoshua Bengio, a pioneer of the field.

“They are doing a fantastic job and if you look at their plans for the future, I really see that Canada is going to be the leader in AI,” Bouraropoulos said. “I am very confident saying that, and I’m very confident that we are going to be a huge part of it as well.”

I’m inclined to believe him, because Bouraropoulos and Bessega were rare executives I’ve talked to this year who didn’t complain about a labour shortage. That’s a serious issue in a lot of industries, but not in AI apparently. If talented scientists are lining up to work for companies such as Stradigi, the industry should be able to grow quickly.

Only a couple of years ago, Canada’s best graduates were rushing to the United States. Now, that migration pattern has reversed. That might surprise those who think Canada’s personal tax rates are too high to compete in tech. The cost of living in places such as San Francisco and New York has become so expensive that Canadian cities such as Montreal and Toronto can compete easily, even if the taxes are higher, said Bouraropoulos.

It also helps that the U.S. has become hostile to immigrants. Canada becomes an easy second choice, especially if it means working in the orbit of worldclass researchers such as Bengio.

“For people who are not from the United States, the situation in the United States is not easy,” said Bessega, a native of Venezuela. “That plays in our advantage.”

© 2018 Postmedia Network Inc

New rules for Facebook business use

Thursday, October 18th, 2018


The latest Facebook breach has bigger implications for business users who represent their organizations on Facebook, or for organizations that have their own Facebook account. This is because the risks of a presence on Facebook can damage your organization’s reputation if you’re not careful. 

In extreme cases, the damage could be worse. This means that there need to be rules for business on Facebook. Here are some examples: 

  • Do not assume Facebook is secure. Despite the company’s assurances, its record indicates that any information on Facebook is at risk of public disclosure. This is probably not an issue for most customer service uses, but not for anything beyond that.
  • Never believe that your Facebook account can’t be (or won’t be) compromised.
  • Don’t expect Facebook to come to your assistance. While the company does make global changes to react to security incidents, helping individual users can be problematic.

With those issues in mind, here are some practices to keep in mind:

  • Don’t use your Facebook login anywhere except Facebook. This may mean having to set up a special email address just for Facebook use.
  • Don’t use your Facebook password anywhere else. Have your password manager generate a unique password that’s hard to guess, and then have the password manager log you in.
  • Don’t fall for those offers to use your Facebook login on other websites. This is where those tokens come into play.
  • Use two-factor authentication for your Facebook account (and for your other accounts as well). It’s free, and it can help protect your account against credential theft.
  • Make sure you control access to the company account so that you can prevent unauthorized employees or others from posting as if they were speaking for the company.
  • Ownership of the company Facebook account belongs to the company. Your social media staffer shouldn’t be able to simply leave and take your followers.
  • Require that employees who post on behalf of the company know your social media policy and agree to adhere to it. 

Of course, none of these steps will necessarily protect you if your information is taken in the next breach, but at least you can minimize the damage. For example, if you only use the Facebook login information on Facebook, then it won’t matter if it’s stolen, because the thieves can’t use it elsewhere. But even then, you should change your password from time to time. 

A Lot of Good Reasons to Use Social Networks in Business 

All of this is enough to discourage companies from using Facebook or other social media, but it shouldn’t. Facebook, Twitter and Instagram along with other such sites are effective and efficient ways to reach your customers. Your discussions and interactions with them can also help instruct others who have questions, and you can provide product and service information in a casual, non-threatening way.

But with that in mind, there are a few more rules: 

  • Never use Facebook to accept personal information, payment information or anything else that can’t stand being completely public.
  • Never use Facebook or other media to make any future-looking statements unless you’ve already issued the press release. If you want an example of how bad that can be, just refer to Elon Musk’s $40 million tweet.
  • Never assume your competitors aren’t reading every word of your Facebook page. 

If the Facebook breach has done nothing else, it has demonstrated that there’s a huge potential for security risks there, and you can’t just cruise along thinking that it’s a form of recreation. For your company, Facebook is a totally serious but highly effective tool. 

The social network can be highly effective in providing customer support, provided you use it to make initial contact but then handle the details elsewhere. With Twitter you can take it to a DM. With Facebook, perhaps you can use Messenger. 

Facebook can also be effective in introducing potential customers to your company and all of the things your company cares about. You can demonstrate products, show videos, even set up meetings for your sales department. 

Depending on the type of business you have, Facebook can be your primary face to the world, and it can be very good at that. 

But like all powerful tools, you need to be careful how you use it.

How has the on-demand economy impacted real estate?

Tuesday, August 28th, 2018

Clients want real estate on-demand


Everyone wants everything. Right now. For centuries, thinkers and philosophers have dreamed of a world where if you could think of something, you could have it—instantly. But now, that’s more than just a vision. Millions around the world simply can’t imagine any other way to live.

And thanks to smartphones, they can get it. With more than 207 million smartphones in the U.S. today, 2 out of 3 people use one. They love the fast, satisfying technology. But even more than that, they love the promise: Getting what you want, with a few touches. Today, not tomorrow.

A successful business is an accelerated business. Spotify, Netflix, Amazon Go, Uber and the entire mobile banking industry have all built their reputations on instant gratification. And now, real estate is joining the party, too—if you’re ready.

We asked 476 real estate agents how on-demand technology has changed client relationships. Results were surprising.

Copyright © 2018 Key Media Pty Ltd

Everything You Need to Know for Perfect Meta Tag SEO

Thursday, July 19th, 2018

Jennifer Yesbeck

You spend time carefully crafting content for your readers and customers. But you must do the same for search engines. Meta tag SEO is one way to help search engine crawlers absorb, understand, and index your content .

What Is Meta Tag SEO?

Meta tag SEO is the process of adding hidden information – or meta tags – to the code of a webpage to help search engines better recognize what the page is about. If search engines clearly recognize what a page is about, and determine it to be highly valuable to readers it is more likely to rank well in search..

A meta tag is a snippet of code that describes a page’s content. Each meta tag description explains a different element on the page and helps crawlers learn about the content.

Most meta tag information is invisible to users and only readable by search engine crawlers, as it is added to the code of the page and not the visible content. Although, some meta information is visible on search engine results pages such as title tags and meta descriptions.

What Are the Most Useful Meta Tags?

Because meta tags provide information about page content, they have a significant impact on SEO. However, not all meta tags are created equal. Some tags that were popular a few years ago are nearly irrelevant today .

For example, at one time, meta tag keywords, a series of top keywords that described a page and were placed in the code of the page, were closely tied with SEO and ranking. But meta keywords have lost most of their relevance compared to other elements of meta tag SEO.

The authorship meta tag is another example of an outdated element. Back in 2013, authorship was a hot topic in the SEO world, as bloggers scrambled to make sure their icons topped the list of search results. A few years later, the authorship program was discontinued, meaning author tags no longer hold the same significance they had five years ago.

The rest of this article will focus on meta tag examples that have staying power, so you can improve your SEO without chasing the latest and greatest trends.

Title Tag

Title tags are one of the most important meta tags to include in SEO content. The title tag tells search engines the title of the page, which may be different from the headline that appears on the page. You can change the title to simplify the phrase and make it easier for search engine crawlers to read and understand.

The title tag is included in the code of your page.

It is also visible to audiences on search engine results pages.

As you create a title tag, keep these content writing tips in mind:

  • Limit your title to 60 characters.
  • Place your keywords close to the front of the title.
  • Create unique titles for each page.
  • Don’t write just for search engines; make sure humans find value in the title.

While you can use long and colorful headlines at the top of your page, your title tag should have an SEO focus and get to the point, helping both readers and search engines understand the body of the article. A relevant, descriptive, but succinct title is more likely to convert.

A relevant, descriptive, but succinct title is more likely to convert. #SEO #tips Click To Tweet

Meta Description

A meta description is a summary of what a page is about. It’s code that consists of two to three sentences describing what the content is about. While it doesn’t have a direct impact on a page’s rankings, that doesn’t mean it lacks SEO value.

Like the title tag, SEO meta descriptions are forward-facing for your customers. The meta description is what readers see in the SERPs, so marketers should use this blurb as an opportunity to drive clicks and traffic to their page.

As you write your meta description, consider these factors.

  • Limit your meta description to less than 320 characters.
  • Provide a value proposition to the readers.
  • Include keywords, but avoid keyword stuffing.
  • Add a soft call to action and sell readers on your brand.

The best meta descriptions concisely summarize content to help people see the value in clicking on the search result .


Meta tag SEO best practices also include a viewport tag. The viewport tag has become increasingly valuable with the rise of mobile phone usage.

A viewport is the area of the window where web content can be viewed. This area is often different from what the user sees, leaving audiences to pinch or scroll to read the content. The viewport tag gives developers the power to address the content’s size and scale, making websites more mobile-friendly.

Site speed and mobile friendliness are important white hat SEO best practices that make up a good website experience.

If your site loads slowly or your audience bounce because of a poor rendering, then Google notices and flags your website as being a bad experience . A bad mobile experience hurts your SEO while driving away your users. Taking time to add a viewport tag can improve your mobile view and results.

Robots Selection

A robots meta tag tells search engine crawlers how they should (or shouldn’t) crawl and index your page. It tells crawlers what items you want them to notice or ignore.

You don’t necessarily need this tag on your page if you simply want search engine crawlers to approach all of your content normally. But you may want to use limiting tags to prevent negative SEO problems if you use borrowed images or syndicated content.

Like meta tags, there are multiple robots meta tags you can use. However, there are a few common ones you are likely to turn to over others:

  • Noindex: tells search engines not to index the page
  • Noimageindex: tells search engines not to index the images
  • None: tells search engines not to do anything with the page at all
  • Nofollow: tells search engines not to follow any links on the page
  • Noarchive: tells search engines not to archive the content

These commands can boost your meta tag SEO by preventing duplicate content penalties or making your page look like it links to spammy websites. It serves as a housekeeping tool for how you want to present your brand.

Quickly Check Your Meta Tag SEO

While it may seem complicated to keep up with meta tag SEO best practices, there is a simple way to ensure you are properly tagging your page .

Use Alexa’s On-Page SEO Checker to enter a URL from a page on your website along with the page’s assigned target keyword. The tool will provide a report on meta tag errors and available optimization tactics you can implement to improve the page.

For other meta tag considerations, use Alexa’s SEO Audit Tool. The tool runs a full report on dozens of SEO factors for your site, including the status of meta tags. Enter your site to receive a report and list of tips on how to fix issues and better optimize your website.

With tools by Alexa, you can update your meta tag SEO and create an optimization plan that boosts your rankings. Sign up for a free trial of Alexa’s Advanced Plan and see what you can learn about your SEO status, audience, competitors, and content opportunities.

Safety or cash grab? Cops go high-tech to catch distracted drivers

Saturday, May 5th, 2018

Mike Smyth
The Province

Bad drivers of B.C., beware.

The government — and the cops — are coming to get you. And they’re loading up with more traffic-ticketing technology than British Columbia has ever seen before.

Attorney General David Eby has promised to get tough with rule-breaking road warriors as he attempts to cut down on soaring accident rates and extinguish the “financial dumpster fire” at ICBC.

How will he do it? With new high-tech equipment and gadgets designed to catch highway lawbreakers.

Let’s say you’re one of those drivers who occasionally takes a peek at your cellphone while behind the wheel.

That’s called distracted driving, it’s against the law, and it carries a heavy fine — even if your car is stopped at a traffic light. But why worry if you don’t see any cops around to catch you, right?

Well, say hello to Eby’s newest little friend: The Laser Technology TruSpeed Sxb Scope, with Bluetooth compatibility.

British Columbia just took delivery of two of these American-made gizmos, which cost ICBC a total of $17,000.

In the last few days, the two scopes were given to a B.C. police department (that ICBC declined to identify). Now those cops are testing their ability to catch distracted drivers in the act.

“The units will be tested by police in varying weather and traffic conditions for usability and effectiveness,” said ICBC spokeswoman Joanna Linsangan.

According to its manufacturer, the beauty of the TruSpeed Sxb is its ability to capture high-resolution photographs of a law-breaking driver from a distance of 610 metres.

The Bluetooth connection then allows a police officer to instantly beam the photograph to another cop up the road, who then stops and tickets the driver.

 “That officer will then have the ability to show the image to the distracted driver,” Linsangan said.

The advantage of confronting the driver with incriminating evidence? It greatly reduces the chance of the driver fighting the ticket in court because the jig is clearly up.

But if the driver does dispute the ticket, the TrueSpeed Sxb will deliver the goods in court.

“Unmatched technology, superior performance, courtroom credibility, pinpoint targeting and unbeatable value are what the TruSpeed series bring to your department,” the company boasts on its website.

The B.C. government, meanwhile, just cranked up the fines and penalties for distracted-driving tickets.

Starting in March, anyone caught distracted driving twice within three years could face punitive ICBC premiums and fines of up to $2,000 — a 58 per cent increase over the previous penalty.

Is it any wonder the government now wants a bigger cut of the action?

Last week, the B.C. government officially notified local municipal governments of its intention to renegotiate the sharing of traffic-fine revenue.

Municipalities currently receive 100 per cent of net ticket revenue. But not for long.

“There are some fundamental changes underway related to automated traffic enforcement that may require updates to the agreement,” Eby said, adding it’s “critical” for the B.C. government to access new revenue streams to fix the mess at ICBC, set to lose $1.3 billion this year.

Municipalities are not happy with the move.

“It’s a shock to us,” said Surrey city councillor Bruce Hayne. “Municipalities put that money toward public safety.”

But the B.C. government seems determined to increase traffic-fine revenue, keep more of the money for itself, and use high-tech hardware to get it done.

In addition to the distracted-driving scopes, the government is also rolling out:

  • RED-LIGHT CAMERAS: Currently deployed at 140 dangerous intersections, these automated cameras catch drivers running red lights. The government says the cameras are currently being programmed to run 24 hours a day and may be expanded to other locations.
  • INTERSECTION SPEED CAMERAS: Red-light cameras will be repurposed to catch speeders, too, though the camera locations have still not been decided.

“Further analysis of crash and speed data will inform these decisions,” said government spokesman Colin Hynes, adding the “speeding threshold” for issuing a ticket is also under discussion.

“We know thousands of vehicles do go through these dangerous sites at more than 30 kilometres an hour over the speed limit each year.”

  • SPEED-INTERVAL CAMERAS: The government is currently reviewing a request to install speed-interval cameras on the accident-prone Malahat highway near Victoria. Also know as “point-to-point technology,” the cameras would photograph cars at various locations on the highway, calculate their speed, and issue tickets as required.
  • ELECTRONIC TICKETING: The new “e-Ticket” system allows police to quickly scan a driver’s licence, automatically uploading their personal information onto a digitally printed traffic ticket while beaming the details directly to ICBC, who will make darn sure the fine gets paid.

“It’s moving the ticketing of speeders into the 21st century,” said Solicitor General Mike Farnworth.

All of which should produce a windfall of money for the B.C. government, something Liberal justice critic Mike Morris calls “a cash grab” by the ruling NDP.

“They should leave that money with municipalities,” Morris said. “We should make sure this isn’t a cash cow for the provincial government.”

The bottom line for drivers? Don’t speed. Don’t run red lights. And don’t even think of touching that cellphone.

With the cops going high-tech, your wallet will feel the pain if you do.

© 2018 Postmedia Network Inc.